ExDesk offers you a full range of help desk software features that work together to meet your unique support needs.

Technical features and benefits:

Secure access via unique URL, User Id, And Password (SSL available as well)

Redundant Data center w/fiber ISP connections, UPS, generator, backups etc.

File Attachment capability, upload and download up to 5 files, screenshots etc.

Data export on-demand for your archival and reporting purposes

Auto-escalation for SLA (service level agreement) tracking - multiple levels

Client accounts - create sub-accounts for each customer or department

Custom settings, trouble types and priority levels - full configurability

Time zone and date format adjustable

Selectable ticket types per client account - for ticket creation with or without an ID/PSW

Call tracking ability

Audit trails provided by action and comment logs with date/time stamping

Configurable notifications to end users and admins - via email

Custom data fields in free text or drop down menu form to meet your data requirements

Tracking for hours-worked with customizable billing codes - for your invoice support

Custom look and feel with your company logo - match your own website

Embeddable ticket submission form - add a ticket creation form directly into your website.

Usability features and benefits:

Rapid setup and deployment - you can be working in hours not days

Browser based - no client software required.

Searchable ticket database - find tickets based on keyword, user, similar problem etc.

35 different report types (real time and historic) - or create your own with our data export.

Context sensitive help on every screen plus full documentation

Three levels of access/permissions

Administrator and user comment fields - track each and every exchange

Little or no training required

Mix and match administrators assigned to each sub-account

Real time system status

News and status feature

ExDesk's Business features and benefits:

No up-front costs - nothing to build, nothing to buy, nothing to support.

Any time anywhere access via the Internet

Free setup assistance and ongoing support

No long term contracts, service is on a month by month basis

Simple per-Administrator/technician pricing with unlimited users and tickets

Your satisfaction is guaranteed provided by free 30-day trial

Reseller program available

Click Here to see our pricing

Click Here if you would like to join us for a free 30-day trial!