| HELP DESK SOFTWARE THE EASY WAY... |
ExDesk offers you a full range of help desk software features that work together to meet your unique support needs.
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Technical features and benefits:
Secure access via unique URL, User Id, And Password (SSL available as well)
Redundant Data center w/fiber ISP connections, UPS, generator, backups etc.
File Attachment capability, upload and download up to 5 files, screenshots etc.
Data export on-demand for your archival and reporting purposes
Auto-escalation for SLA (service level agreement) tracking - multiple levels
Client accounts - create sub-accounts for each customer or department
Custom settings, trouble types and priority levels - full configurability
Time zone and date format adjustable
Selectable ticket types per client account - for ticket creation with or without an ID/PSW
Call tracking ability
Audit trails provided by action and comment logs with date/time stamping
Configurable notifications to end users and admins - via email
Custom data fields in free text or drop down menu form to meet your data requirements
Tracking for hours-worked with customizable billing codes - for your invoice support
Custom look and feel with your company logo - match your own website
Embeddable ticket submission form - add a ticket creation form directly into your website.
| | Usability features and benefits:
Rapid setup and deployment - you can be working in hours not days
Browser based - no client software required.
Searchable ticket database - find tickets based on keyword, user, similar problem etc.
35 different report types (real time and historic) - or create your own with our data export.
Context sensitive help on every screen plus full documentation
Three levels of access/permissions
Administrator and user comment fields - track each and every exchange
Little or no training required
Mix and match administrators assigned to each sub-account
Real time system status
News and status feature
| | ExDesk's Business features and benefits:
No up-front costs - nothing to build, nothing to buy, nothing to support.
Any time anywhere access via the Internet
Free setup assistance and ongoing support
No long term contracts, service is on a month by month basis
Simple per-Administrator/technician pricing with unlimited users and tickets
Your satisfaction is guaranteed provided by free 30-day trial
Reseller program available
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