Ease of use is delivered through an intuitive web based interface built by help desk software developers but designed by support professionals. This means simple menus, clear instructions, no clutter and virtually zero training time. In addition, as an ASP service it requires only a browser for access.
ExDesk help desk software is affordable, there are no server, application, upgrade, backup, patch, maintenance, or "module" costs associated with our service. You are simply billed on a monthly basis without sign-up or set-up fees and no long term contracts.
If you are new to the ASP model rest assured that with ExDesk you are getting a reliable, available, and secure service. Our application is hosted at multiple, synchronized locations that employ redundant servers, backups, hot swappable components, and alternate power. Our availability is in excess of 99.95% and we offer you the ability to export your data at will.
Who's Using ExDesk and why?
From small help desks and call centers to Fortune 500 companies like Lucent, Kraft Foods, American Express, Avis-Budget, and Deere-Hitachi. Our customers use ExDesk for traditional I.T. support, ecommerce, trouble ticketing, website support, facilities management, consulting, call tracking, CRM, issue management etc. As a support tool ExDesk can be configured to meet virtually any support need!