ExDesk press release archive: Release #1 dated Oct. 29th 2001

Launch of ExDesk Help Desk Software

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ExDesk.Com Launches New Low-Cost, Fully Web-Based Help Desk Solution For IT Support Personnel

-Innovative on-line capability eliminates need for shrink-wrapped software and provides automated trouble ticketing and service request processing -

Orange, CT – October 29th, 2001 –, a pioneer in the development of web-based, automated customer help desk tools and support, today launched its flagship product, ExDesk, a low-cost, full-featured Application Service Provider (ASP) help desk solution for IT support personnel.

Ideally suited for IT value-added resellers (VAR’s), system integrators (SI’s), in-house IT departments and Call Centers, ExDesk has been specifically designed to fill the void among IT and customer service support staffs for a low cost, highly configurable help desk solution. ExDesk represents the industry’s first, intuitive, on-line browser-based solution that delivers a full suite of totally customizable fault reporting, service provisioning and process management features without costly personnel training or additional software and hardware components. ExDesk’s anytime, anywhere Internet access extends end user productivity while providing IT support staffs with the capability to create a custom service request and problem reporting system that fully leverages their resources and provides them with an important market differentiator and competitive advantage.

"With ExDesk, we believe we’re setting a new industry standard for help desk fault reporting and service request processing performance," said Dean Ayer, vice president of marketing for “The new ExDesk solution provides exceptional performance without the cost of ‘site licenses” or up-front capital for special software and hardware components. This combination of price and performance makes ExDesk a logical choice for many customer service and IT departments trying to get a better handle on their provisioning and support processes without realizing major additional expenditures.” reasons that, with an estimated 60 million mobile professionals in the US market alone next year, an online service offering remote access to trouble ticketing and provisioning status, as well as billing, represents a huge opportunity for organizations serving multiple clients, whether in-house or on a remote basis.

“Delivering superior levels of customer service and support while lowering operating costs is going to be increasingly important in today’s competitive marketplace, “ said Stephen Maclean, chief technology officer for “By leveraging ExDesk’s full-featured functionality, IT industry support personnel now have a highly-customizable solution that fully maximizes support resources, lowers overall costs and provides both internal and external clients with an extremely efficient trouble ticking and provisioning system.”

ExDesk Solution Components:

ExDesk features a set of highly-integrated operational and business support functions for VARs, SI's, Call Centers and in-house IT support personnel, including:

Reporting Functionality – Provides process management and trend analysis as well as workload, staffing and productivity data. A broad variety of real-time and historic reports can be generated.

Service Level Control – Provides priority levels and critical user assignments that allow for varying degrees of urgency and response to individual and group service issues.

Configuration Options – Highly configurable interface facilitates customizing the solution for user levels/permissions, appearance, fault types, priorities, billing codes and notification methods.

Branding Options – Resellers and Systems Integrators can brand their ExDesk account to appear as their own to end-users.

ExDesk is currently available nationwide with prices starting as low as $3.99 per user per month for unlimited service. For a limited time only, the company is offering a free, 30-day, no-obligation demo trial. For additional information, visit the company’s website at for further details.

About, is a wholly owned subsidiary of Slacktronics, LLC, a closely held private company. The company was founded in 1998 with the objective of providing IT support professionals, value-added resellers, system integrators and call center personnel with innovative, affordable, web-based support tools. For more information on, visit the company’s web site at www.

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